Jennifer continues to conversation about The 7 Habits of Highly Effective People with Habit #5: Seek First to Understand, then Be Understood.
[spp-tweet “”Before I can walk in somebody else’s shoes, I must first remove my own.””]
We cannot show empathy until we understand where someone is coming from, and what has shaped the way they think. Many times if we try to listen to others we are only half listening, or listening poorly:
- sort of listening, but mostly ignoring
- pretending to listen
- selective hearing
- attentive but self-centered (toppers, offering solutions and “me toos”, but without really listening)
- listen while judging
- “word listening”
- – vs – empathetic listening
[spp-tweet “The vast majority of what we communicate comes from what we don’t say.”]
Seeking first to understand then be understood requires a balance between courage and consideration.
This habit – whether verbalized or not – is probably the foundation for any relationship with good communication. Does the person you’re talking to know your heart for them, and for the situation?
RESOURCES AND MENTIONS
The 7 Habits of Highly Effective People by Steven Covey
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